From The CEO's Desk

// Choicelunch in the News: A Response //

By // May 21, 2019 //

Recently, there have been media reports alleging Keith Cosbey, an executive of Choicelunch, has personally been accused of “hacking” of a competitor’s website. While we cannot comment on the specifics of a pending legal matter at this time, we would like to address the steps Choicelunch is taking in light of the circumstances.

I have known Keith for over 20 years, and know him to be a man of integrity, a devoted husband, a loving father and an excellent business leader. There have been inaccuracies in the media regarding this case that we hope to be able to correct in the future, and I am personally confident that when all the facts are known, Keith’s reputation will be restored. However, I am likewise sensitive to the fact that our customers, school districts, and school boards who do not know Keith personally may not share my confidence in light of the public allegations and inaccurate press reports.

We want to reassure our districts, schools, and families that Choicelunch is taking these allegations very seriously and, despite our ongoing personal support for Keith, we recognize that conducting a thorough investigation into the matter is in the best interest of both the company and our customers.  As a result, our Board has decided to place Keith on administrative leave pending the results of an independent internal investigation of the matter by outside counsel with expertise in conducting internal corporate investigations.  While he is on leave, Keith will have no contact whatsoever with any representatives from the School Districts nor access to any of Choicelunch’s internal systems, information, or related data.

Some districts and schools have inquired about the data security of Choicelunch’s customers in recent days following the allegations. Choicelunch has always taken data security extremely seriously. We work closely with our technology partners to ensure our data security infrastructure is kept current and in-line with industry best practices. To learn more about what specific measures are in place to protect our customer’s data, please visit

Choicelunch has a fifteen-year history of excellence in school foodservice, and the confidence of our districts, schools, and customers is of utmost importance.  We are family-owned and operated under my direction, and since our humble beginnings in 2003, have grown our company to almost 200 employees strong today.  We have always tried to communicate openly and honestly, and to act with a high degree of integrity. We do the right thing. It’s what we’re known for, and we have countless examples of our company putting our communities first and making sure the trust our schools and families place in us is respected and honored. From driving 5,000 meals to victims in the aftermath of the California wildfires, to taking care of lunch for countless families facing illness and tragedy, we bring a “families first” mentality to everything we do.

Our work here at Choicelunch is greater than any one person, and all of us remain deeply committed and capable to deliver on our promise to our schools and families. Nothing arising from the situation changes our company’s commitment to the communities and students we serve. We remain committed and able to continue to deliver on our service promise every single day.

We are confident and hopeful that a swift resolution of this matter will be forthcoming.

Justin Gagnon

CEO, Choicelunch


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